Lynn Valley Care Centre will undergo its fourth accreditation cycle with Accreditation Canada October 15-18 this year. In preparation for this survey, we will be distributing the resident satisfaction survey to elicit feedback from you. The feedback is important to help us improve our services and to ensure that we are meeting your expectations and your needs.

Participation is completely voluntary. If you agree to take part in this survey, the complete form should be placed in the provided envelope and left at the Nursing station. A member of the Quality Improvement team will pick it up. Please note that you do not need to put your name on the survey.

At Lynn Valley Care Centre we view residents and their families as important members of the care team. We encourage residents and their families to actively participate in their care, as this leads to better health outcomes, increased resident and family satisfaction and improved staff morale.
We encourage residents and families to be involved in all aspects of care, including becoming partners with the care team in care planning, participating in a committee (please see below), involvement in resident and family councils and providing feedback.

Resident & Family Council
Lynn Valley Care Centre has an active resident and family council. The Resident and Family Council provides a forum for advocacy, peer support and education. For information about how to become involved in this council please contact:
Dayami Gonzalez at 604-982-3713

Committee Membership
Lynn Valley Care Centre is initiating a number of committees that are involved in the planning, implementation and evaluation of our services. We welcome resident and family representation on these committees, as their input is essential to the work being carried out. The following committees are seeking family and resident participants.

Resident Safety Committee
Ethics Committee

Policies & Procedures Committee
Infection Control Committee
Hiring Committee for Nurses

If you are interested in joining any of these committees, please contact the Director of Care at: bettywills@nsph.ca or call Betty at 604-982-3700 for more information.